ticket solution
Helpdesk support ticket to record some issue with IT to be diagnosed and resolved.
IT support Ticket
task identification id
a task(ation) description
task description
A department in the organization that is responsible for the Information Technology (IT) of the organization.
Information Technology (IT) department
id number to link task to ticket
task ticket identification id
ticket title
This individual is defined for demonstration purposes only
IT depertment at Samos regional unit of NARA
Samos IT department at NARA
Τμήμα Πληροφορικής Περιφερειακής Ενότητας Σάμου
This individual is defined for demonstration purposes only and is linked to existing definitions in other LOGD sets
North Aegean Regional Administration (NARA)
ΠΕΡΙΦΕΡΕΙΑ ΒΟΡΕΙΟΥ ΑΙΓΑΙΟΥ
ticket description
A task is an action associated with tickets during an effort to solve an issue/problem in IT.
IT support task
ticket id
K. Kotis
HelpDesk support Ontology
Nikolaos Loutas, PwC Principal Advisor
Christopher Gutteridge, University of Southampton Open Data Service
Simple ontology developed for integration purposes. Describe helpdesk entities used to record support tickets for diagnosis and resolve purpuses. The ontology re-uses a) W3C ORG and REGORG ontologies, b) DUL upper ontology, and c) GoodRelations ontology.
hdo
Samos Regional Unit, North Aegean Region Admin. Authority and Department of Digital Systems, University of Piraeus. Greece. +30 6974822712, http://gr.linkedin.com/in/kotis