ticket solution
type: DatatypeProperty
domain: IT support Ticket
range: string

IT support Ticket
type: Class
comment: Helpdesk support ticket to record some issue with IT to be diagnosed and resolved.
subclass of: Diagnosis
subclass of: Restriction
  on property: wasGeneratedBy
  some values from: Information Technology (IT) department
subclass of: Restriction
  on property: associatedWith
  some values from: ProductOrService
subclass of: Restriction
  on property: associatedWith
  some values from: IT support task

task identification id
type: DatatypeProperty
domain: IT support task
range: int

task description
type: DatatypeProperty
comment: a task(ation) description
domain: IT support task
range: string
sub property of: description

Information Technology (IT) department
type: Class
comment: A department in the organization that is responsible for the Information Technology (IT) of the organization.
subclass of: RegisteredOrganization
subclass of: OrganizationalUnit

task ticket identification id
type: DatatypeProperty
comment: id number to link task to ticket
domain: IT support task
range: int

ticket title
type: DatatypeProperty
type: AnnotationProperty
domain: IT support Ticket
range: string
sub property of: title

Samos IT department at NARA
type: Information Technology (IT) department
type: NamedIndividual
comment: This individual is defined for demonstration purposes only
comment: IT depertment at Samos regional unit of NARA
label: Τμήμα Πληροφορικής Περιφερειακής Ενότητας Σάμου @el
member of: North Aegean Regional Administration (NARA)

North Aegean Regional Administration (NARA)
type: RegisteredOrganization
type: FormalOrganization
type: NamedIndividual
comment: This individual is defined for demonstration purposes only and is linked to existing definitions in other LOGD sets
label: ΠΕΡΙΦΕΡΕΙΑ ΒΟΡΕΙΟΥ ΑΙΓΑΙΟΥ @el

ticket description
type: DatatypeProperty
domain: IT support Ticket
range: string
sub property of: description

IT support task
type: Class
comment: A task is an action associated with tickets during an effort to solve an issue/problem in IT.
subclass of: Task
subclass of: Restriction
  on property: associatedWith
  some values from: IT support Ticket

ticket id
type: FunctionalProperty
type: DatatypeProperty
domain: IT support Ticket
range: int

helpdeskOnto.owl
type: Ontology
creator: K. Kotis
title: HelpDesk support Ontology
contributor: Nikolaos Loutas, PwC Principal Advisor
contributor: Christopher Gutteridge, University of Southampton Open Data Service
created: 2013-04-10
description: Simple ontology developed for integration purposes. Describe helpdesk entities used to record support tickets for diagnosis and resolve purpuses. The ontology re-uses a) W3C ORG and REGORG ontologies, b) DUL upper ontology, and c) GoodRelations ontology.
modified: 2013-04-25
preferred namespace prefix: hdo
affiliation: Samos Regional Unit, North Aegean Region Admin. Authority and Department of Digital Systems, University of Piraeus. Greece. +30 6974822712, http://gr.linkedin.com/in/kotis
imports: v1
imports: org#
imports: regorg#
imports: DUL.owl
prior version: 0.1
version info: 0.2