@prefix schema: .
@prefix cc: .
@prefix owl: .
@prefix dpp: .
@prefix rma: .
@prefix xsd: .
@prefix voaf: .
@prefix rdfs: .
@prefix rdf: .
@prefix dcterms: .
@prefix vann: .
@prefix dcat: .
@prefix vs: .
@prefix foaf: .
rma:resolutionStatus a owl:DatatypeProperty ;
rdfs:comment "Status of the resolution (proposed, approved, rejected, applied, cancelled)."@en ;
rdfs:domain rma:Resolution ;
rdfs:isDefinedBy rma: ;
rdfs:label "statut de résolution"@fr , "resolution status"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:requestedBy a owl:ObjectProperty ;
rdfs:comment "The person or organization who requested the return or created the ticket."@en ;
rdfs:domain rma:Ticket , rma:ReturnRequest ;
rdfs:isDefinedBy rma: ;
rdfs:label "demandé par"@fr , "requested by"@en ;
rdfs:range schema:Organization , schema:Person ;
vs:term_status "stable" .
rma:disputeType a owl:DatatypeProperty ;
rdfs:comment "Type of dispute (defective, damaged_shipping, wrong_item, not_as_described, missing_parts, etc.)."@en ;
rdfs:domain rma:Dispute ;
rdfs:isDefinedBy rma: ;
rdfs:label "type de litige"@fr , "dispute type"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:returnRequestDate
a owl:DatatypeProperty ;
rdfs:comment "Date when the return request was created."@en ;
rdfs:domain rma:ReturnRequest ;
rdfs:isDefinedBy rma: ;
rdfs:label "date de demande de retour"@fr , "return request date"@en ;
rdfs:range xsd:dateTime ;
vs:term_status "stable" .
rma:messageText a owl:DatatypeProperty ;
rdfs:comment "Text content of the message."@en ;
rdfs:domain rma:Message ;
rdfs:isDefinedBy rma: ;
rdfs:label "texte du message"@fr , "message text"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:resultsInWorkOrder
a owl:ObjectProperty ;
rdfs:comment "Links a return request or resolution to a work order if repair is needed."@en ;
rdfs:domain rma:Resolution , rma:ReturnRequest ;
rdfs:isDefinedBy rma: ;
rdfs:label "résulte en ordre de travail"@fr , "results in work order"@en ;
rdfs:range dpp:WorkOrder ;
vs:term_status "stable" .
rma:hasReturnRequest a owl:ObjectProperty ;
rdfs:comment "Links a product or ticket to a return request."@en ;
rdfs:domain rma:Ticket , schema:Product ;
rdfs:isDefinedBy rma: ;
rdfs:label "a pour demande de retour"@fr , "has return request"@en ;
rdfs:range rma:ReturnRequest ;
vs:term_status "stable" .
rma:hasShippingLabel a owl:ObjectProperty ;
rdfs:comment "Links a return request to a shipping label."@en ;
rdfs:domain rma:ReturnRequest ;
rdfs:isDefinedBy rma: ;
rdfs:label "a pour étiquette d'expédition"@fr , "has shipping label"@en ;
rdfs:range rma:ShippingLabel ;
vs:term_status "stable" .
rma: a voaf:Vocabulary , owl:Ontology ;
rdfs:comment "Version 1.0.0 (2025-12-28): Version initiale. Vocabulaire pour gérer les demandes de retour, tickets SAV, litiges et résolutions dans les workflows de service après-vente."@fr , "Version 1.0.0 (2025-12-28): Initial release. Vocabulary for managing return requests, service tickets, disputes, and resolutions in after-sales service workflows."@en ;
rdfs:label "Vocabulaire RMA Verisav"@fr , "Verisav RMA Vocabulary"@en ;
cc:license ;
dcterms:created "2025-12-16"^^xsd:date ;
dcterms:creator [ a foaf:Person ;
rdfs:seeAlso , , ;
foaf:name "Kévin Boutillier"
] ;
dcterms:description "Vocabulaire pour les Autorisations de Retour de Marchandise (RMA) et la gestion de tickets SAV, standardisant la communication entre consommateurs, distributeurs et réparateurs."@fr , "Vocabulary for Return Merchandise Authorization (RMA) and service ticket management, standardizing communication between consumers, retailers, and repairers."@en ;
dcterms:license ;
dcterms:modified "2025-12-28"^^xsd:date ;
dcterms:publisher ;
dcterms:rights "Copyright © 2025 Verisav SAS. Tous droits réservés."@fr , "Copyright © 2025 Verisav SAS. All rights reserved."@en ;
dcterms:title "Verisav RMA / Ticketing Vocabulary"@en ;
vann:preferredNamespacePrefix "rma" ;
vann:preferredNamespaceUri "https://ns.verisav.fr/rma#" ;
owl:imports schema: , dpp: ;
owl:versionInfo "1.0.0" ;
dcat:distribution [ a dcat:Distribution ;
dcterms:format "text/turtle" ;
dcat:downloadURL
] ;
dcat:distribution [ a dcat:Distribution ;
dcterms:description "GraphQL API for querying all Verisav vocabularies (DPP, RMA, WTY)"@en ;
dcterms:format "application/graphql" ;
dcterms:title "Verisav Vocabularies GraphQL API"@en ;
dcat:accessURL
] ;
dcat:distribution [ a dcat:Distribution ;
dcterms:format "application/ld+json" ;
dcat:downloadURL
] ;
dcat:distribution [ a dcat:Distribution ;
dcterms:format "application/ld+json" ;
dcterms:title "RMA Vocabulary (JSON-LD via API)"@en ;
dcat:accessURL
] ;
schema:potentialAction [ a schema:SearchAction ;
schema:query-input "required name=query" ;
schema:target
] .
rma:returnRequestNumber
a owl:DatatypeProperty ;
rdfs:comment "Unique identifier for the return request (RMA number)."@en ;
rdfs:domain rma:ReturnRequest ;
rdfs:isDefinedBy rma: ;
rdfs:label "numéro de demande de retour"@fr , "return request number"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:resolutionAmount a owl:DatatypeProperty ;
rdfs:comment "Amount for refund or store credit resolution."@en ;
rdfs:domain rma:Resolution ;
rdfs:isDefinedBy rma: ;
rdfs:label "montant de résolution"@fr , "resolution amount"@en ;
rdfs:range xsd:decimal ;
vs:term_status "stable" .
rma:messageDate a owl:DatatypeProperty ;
rdfs:comment "Date and time when the message was sent."@en ;
rdfs:domain rma:Message ;
rdfs:isDefinedBy rma: ;
rdfs:label "date du message"@fr , "message date"@en ;
rdfs:range xsd:dateTime ;
vs:term_status "stable" .
rma:Message a owl:Class ;
rdfs:comment "A message in a ticket conversation thread between customer, retailer, or repairer."@en ;
rdfs:isDefinedBy rma: ;
rdfs:label "Message"@fr , "Message"@en ;
rdfs:subClassOf schema:Message ;
vs:term_status "stable" .
rma:labelUrl a owl:DatatypeProperty ;
rdfs:comment "URL or link to download the shipping label."@en ;
rdfs:domain rma:ShippingLabel ;
rdfs:isDefinedBy rma: ;
rdfs:label "URL de l'étiquette"@fr , "label URL"@en ;
rdfs:range xsd:anyURI ;
vs:term_status "stable" .
rma:hasTracking a owl:ObjectProperty ;
rdfs:comment "Links a return request or shipping label to tracking information."@en ;
rdfs:domain rma:ShippingLabel , rma:ReturnRequest ;
rdfs:isDefinedBy rma: ;
rdfs:label "a pour suivi"@fr , "has tracking"@en ;
rdfs:range rma:Tracking ;
vs:term_status "stable" .
rma:hasApproval a owl:ObjectProperty ;
rdfs:comment "Links a return request or resolution to an approval."@en ;
rdfs:domain rma:Resolution , rma:ReturnRequest ;
rdfs:isDefinedBy rma: ;
rdfs:label "a pour approbation"@fr , "has approval"@en ;
rdfs:range rma:Approval ;
vs:term_status "stable" .
rma:ticketStatus a owl:DatatypeProperty ;
rdfs:comment "Status of the ticket (open, in_progress, waiting_customer, waiting_vendor, resolved, closed)."@en ;
rdfs:domain rma:Ticket ;
rdfs:isDefinedBy rma: ;
rdfs:label "statut du ticket"@fr , "ticket status"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:Tracking a owl:Class ;
rdfs:comment "Tracking information for a returned package, including carrier events and status."@en ;
rdfs:isDefinedBy rma: ;
rdfs:label "Suivi Colis"@fr , "Package Tracking"@en ;
rdfs:subClassOf schema:Thing ;
vs:term_status "stable" .
rma:approvedBy a owl:ObjectProperty ;
rdfs:comment "The person or organization who approved the return request or resolution."@en ;
rdfs:domain rma:Approval ;
rdfs:isDefinedBy rma: ;
rdfs:label "approuvé par"@fr , "approved by"@en ;
rdfs:range schema:Organization , schema:Person ;
vs:term_status "stable" .
rma:Approval a owl:Class ;
rdfs:comment "An approval or authorization for a return request or resolution."@en ;
rdfs:isDefinedBy rma: ;
rdfs:label "Approbation"@fr , "Approval"@en ;
rdfs:subClassOf schema:Action ;
vs:term_status "stable" .
rma:approvalStatus a owl:DatatypeProperty ;
rdfs:comment "Status of the approval (pending, approved, rejected)."@en ;
rdfs:domain rma:Approval ;
rdfs:isDefinedBy rma: ;
rdfs:label "statut d'approbation"@fr , "approval status"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:resolutionDescription
a owl:DatatypeProperty ;
rdfs:comment "Description of the proposed or applied resolution."@en ;
rdfs:domain rma:Resolution ;
rdfs:isDefinedBy rma: ;
rdfs:label "description de résolution"@fr , "resolution description"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:approvalDate a owl:DatatypeProperty ;
rdfs:comment "Date when the approval was given."@en ;
rdfs:domain rma:Approval ;
rdfs:isDefinedBy rma: ;
rdfs:label "date d'approbation"@fr , "approval date"@en ;
rdfs:range xsd:dateTime ;
vs:term_status "stable" .
rma:trackingStatus a owl:DatatypeProperty ;
rdfs:comment "Current tracking status (label_created, in_transit, out_for_delivery, delivered, exception)."@en ;
rdfs:domain rma:Tracking ;
rdfs:isDefinedBy rma: ;
rdfs:label "statut de suivi"@fr , "tracking status"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:handledBy a owl:ObjectProperty ;
rdfs:comment "The retailer, repairer, or organization handling the return request or ticket."@en ;
rdfs:domain rma:Ticket , rma:ReturnRequest ;
rdfs:isDefinedBy rma: ;
rdfs:label "traité par"@fr , "handled by"@en ;
rdfs:range schema:Organization ;
vs:term_status "stable" .
rma:resolutionDate a owl:DatatypeProperty ;
rdfs:comment "Date when the resolution was proposed or applied."@en ;
rdfs:domain rma:Resolution ;
rdfs:isDefinedBy rma: ;
rdfs:label "date de résolution"@fr , "resolution date"@en ;
rdfs:range xsd:dateTime ;
vs:term_status "stable" .
rma:Ticket a owl:Class ;
rdfs:comment "A service ticket that tracks customer service interactions and issue resolution."@en ;
rdfs:isDefinedBy rma: ;
rdfs:label "Ticket SAV"@fr , "Service Ticket"@en ;
rdfs:subClassOf schema:Thing ;
vs:term_status "stable" .
rma:estimatedDeliveryDate
a owl:DatatypeProperty ;
rdfs:comment "Estimated delivery date for the package."@en ;
rdfs:domain rma:Tracking ;
rdfs:isDefinedBy rma: ;
rdfs:label "date de livraison estimée"@fr , "estimated delivery date"@en ;
rdfs:range xsd:date ;
vs:term_status "stable" .
rma:concernsProduct a owl:ObjectProperty ;
rdfs:comment "Links a return request, ticket, or dispute to the product it concerns."@en ;
rdfs:domain rma:Dispute , rma:ReturnRequest , rma:Ticket ;
rdfs:isDefinedBy rma: ;
rdfs:label "concerns product"@en , "concerne le produit"@fr ;
rdfs:range schema:Product , dpp:ProductPassport ;
vs:term_status "stable" .
rma:hasDispute a owl:ObjectProperty ;
rdfs:comment "Links a return request or ticket to a dispute."@en ;
rdfs:domain rma:Ticket , rma:ReturnRequest ;
rdfs:isDefinedBy rma: ;
rdfs:label "a pour litige"@fr , "has dispute"@en ;
rdfs:range rma:Dispute ;
vs:term_status "stable" .
rma:labelExpiryDate a owl:DatatypeProperty ;
rdfs:comment "Expiry date of the shipping label."@en ;
rdfs:domain rma:ShippingLabel ;
rdfs:isDefinedBy rma: ;
rdfs:label "date d'expiration de l'étiquette"@fr , "label expiry date"@en ;
rdfs:range xsd:date ;
vs:term_status "stable" .
rma:disputeDate a owl:DatatypeProperty ;
rdfs:comment "Date when the dispute was raised."@en ;
rdfs:domain rma:Dispute ;
rdfs:isDefinedBy rma: ;
rdfs:label "date du litige"@fr , "dispute date"@en ;
rdfs:range xsd:dateTime ;
vs:term_status "stable" .
rma:messageType a owl:DatatypeProperty ;
rdfs:comment "Type of message (customer_message, support_response, internal_note, system_notification)."@en ;
rdfs:domain rma:Message ;
rdfs:isDefinedBy rma: ;
rdfs:label "type de message"@fr , "message type"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:returnRequestStatus
a owl:DatatypeProperty ;
rdfs:comment "Status of the return request (pending, approved, rejected, in_transit, received, processed, completed)."@en ;
rdfs:domain rma:ReturnRequest ;
rdfs:isDefinedBy rma: ;
rdfs:label "statut de demande de retour"@fr , "return request status"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:Resolution a owl:Class ;
rdfs:comment "A resolution proposed or applied to a return request or dispute (refund, exchange, store credit, repair)."@en ;
rdfs:isDefinedBy rma: ;
rdfs:label "Résolution"@fr , "Resolution"@en ;
rdfs:subClassOf schema:Thing ;
vs:term_status "stable" .
rma:trackingUrl a owl:DatatypeProperty ;
rdfs:comment "URL to track the package on carrier's website."@en ;
rdfs:domain rma:Tracking ;
rdfs:isDefinedBy rma: ;
rdfs:label "URL de suivi"@fr , "tracking URL"@en ;
rdfs:range xsd:anyURI ;
vs:term_status "stable" .
rma:hasMessage a owl:ObjectProperty ;
rdfs:comment "Links a ticket to messages in the conversation thread."@en ;
rdfs:domain rma:Ticket ;
rdfs:isDefinedBy rma: ;
rdfs:label "a pour message"@fr , "has message"@en ;
rdfs:range rma:Message ;
vs:term_status "stable" .
rma:ticketNumber a owl:DatatypeProperty ;
rdfs:comment "Unique identifier for the service ticket."@en ;
rdfs:domain rma:Ticket ;
rdfs:isDefinedBy rma: ;
rdfs:label "numéro de ticket"@fr , "ticket number"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:isInternal a owl:DatatypeProperty ;
rdfs:comment "Whether the message is internal (not visible to customer)."@en ;
rdfs:domain rma:Message ;
rdfs:isDefinedBy rma: ;
rdfs:label "est interne"@fr , "is internal"@en ;
rdfs:range xsd:boolean ;
vs:term_status "stable" .
rma:labelCreatedDate a owl:DatatypeProperty ;
rdfs:comment "Date when the shipping label was created."@en ;
rdfs:domain rma:ShippingLabel ;
rdfs:isDefinedBy rma: ;
rdfs:label "date de création de l'étiquette"@fr , "label created date"@en ;
rdfs:range xsd:dateTime ;
vs:term_status "stable" .
rma:ReturnRequest a owl:Class ;
rdfs:comment "A request for returning a product to a retailer or manufacturer."@en ;
rdfs:isDefinedBy rma: ;
rdfs:label "Demande de Retour"@fr , "Return Request"@en ;
rdfs:subClassOf schema:Action ;
vs:term_status "stable" .
rma:lastTrackingUpdate
a owl:DatatypeProperty ;
rdfs:comment "Date and time of the last tracking update."@en ;
rdfs:domain rma:Tracking ;
rdfs:isDefinedBy rma: ;
rdfs:label "dernière mise à jour de suivi"@fr , "last tracking update"@en ;
rdfs:range xsd:dateTime ;
vs:term_status "stable" .
rma:carrierService a owl:DatatypeProperty ;
rdfs:comment "Type of carrier service (standard, express, overnight, etc.)."@en ;
rdfs:domain rma:ShippingLabel ;
rdfs:isDefinedBy rma: ;
rdfs:label "service transporteur"@fr , "carrier service"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:approvalComment a owl:DatatypeProperty ;
rdfs:comment "Comment associated with the approval or rejection."@en ;
rdfs:domain rma:Approval ;
rdfs:isDefinedBy rma: ;
rdfs:label "commentaire d'approbation"@fr , "approval comment"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:carrierName a owl:DatatypeProperty ;
rdfs:comment "Name of the shipping carrier (e.g., DHL, FedEx, UPS, Colissimo)."@en ;
rdfs:domain rma:Tracking , rma:ShippingLabel ;
rdfs:isDefinedBy rma: ;
rdfs:label "nom du transporteur"@fr , "carrier name"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:ShippingLabel a owl:Class ;
rdfs:comment "A shipping label for returning a product, containing carrier and tracking information."@en ;
rdfs:isDefinedBy rma: ;
rdfs:label "Étiquette d'Expédition"@fr , "Shipping Label"@en ;
rdfs:subClassOf schema:DigitalDocument ;
vs:term_status "stable" .
rma:trackingNumber a owl:DatatypeProperty ;
rdfs:comment "Carrier tracking number for the package."@en ;
rdfs:domain rma:Tracking ;
rdfs:isDefinedBy rma: ;
rdfs:label "numéro de suivi"@fr , "tracking number"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:hasResolution a owl:ObjectProperty ;
rdfs:comment "Links a return request, ticket, or dispute to a resolution."@en ;
rdfs:domain rma:Ticket , rma:ReturnRequest , rma:Dispute ;
rdfs:isDefinedBy rma: ;
rdfs:label "has resolution"@en , "a pour résolution"@fr ;
rdfs:range rma:Resolution ;
vs:term_status "stable" .
rma:resolutionCurrency
a owl:DatatypeProperty ;
rdfs:comment "Currency code for the resolution amount (ISO 4217)."@en ;
rdfs:domain rma:Resolution ;
rdfs:isDefinedBy rma: ;
rdfs:label "devise de résolution"@fr , "resolution currency"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:ticketPriority a owl:DatatypeProperty ;
rdfs:comment "Priority level of the ticket (low, normal, high, urgent)."@en ;
rdfs:domain rma:Ticket ;
rdfs:isDefinedBy rma: ;
rdfs:label "priorité du ticket"@fr , "ticket priority"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:ticketCreatedDate
a owl:DatatypeProperty ;
rdfs:comment "Date when the ticket was created."@en ;
rdfs:domain rma:Ticket ;
rdfs:isDefinedBy rma: ;
rdfs:label "date de création du ticket"@fr , "ticket created date"@en ;
rdfs:range xsd:dateTime ;
vs:term_status "stable" .
rma:Dispute a owl:Class ;
rdfs:comment "A dispute or complaint about a product (e.g., arrived broken, not as described, defective)."@en ;
rdfs:isDefinedBy rma: ;
rdfs:label "Litige"@fr , "Dispute"@en ;
rdfs:subClassOf schema:Complaint ;
vs:term_status "stable" .
rma:expectedReturnDate
a owl:DatatypeProperty ;
rdfs:comment "Expected date for receiving the returned product."@en ;
rdfs:domain rma:ReturnRequest ;
rdfs:isDefinedBy rma: ;
rdfs:label "date de retour attendue"@fr , "expected return date"@en ;
rdfs:range xsd:date ;
vs:term_status "stable" .
rma:resolutionType a owl:DatatypeProperty ;
rdfs:comment "Type of resolution (refund, exchange, store_credit, repair, replacement, rejection)."@en ;
rdfs:domain rma:Resolution ;
rdfs:isDefinedBy rma: ;
rdfs:label "type de résolution"@fr , "resolution type"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:ticketClosedDate a owl:DatatypeProperty ;
rdfs:comment "Date when the ticket was closed."@en ;
rdfs:domain rma:Ticket ;
rdfs:isDefinedBy rma: ;
rdfs:label "date de fermeture du ticket"@fr , "ticket closed date"@en ;
rdfs:range xsd:dateTime ;
vs:term_status "stable" .
rma:authoredBy a owl:ObjectProperty ;
rdfs:comment "The person or organization who authored a message."@en ;
rdfs:domain rma:Message ;
rdfs:isDefinedBy rma: ;
rdfs:label "rédigé par"@fr , "authored by"@en ;
rdfs:range schema:Organization , schema:Person ;
vs:term_status "stable" .
rma:disputeDescription
a owl:DatatypeProperty ;
rdfs:comment "Detailed description of the dispute or complaint."@en ;
rdfs:domain rma:Dispute ;
rdfs:isDefinedBy rma: ;
rdfs:label "description du litige"@fr , "dispute description"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .
rma:hasTicket a owl:ObjectProperty ;
rdfs:comment "Links a product or return request to a service ticket."@en ;
rdfs:domain rma:ReturnRequest , schema:Product ;
rdfs:isDefinedBy rma: ;
rdfs:label "a pour ticket"@fr , "has ticket"@en ;
rdfs:range rma:Ticket ;
vs:term_status "stable" .
rma:returnReason a owl:DatatypeProperty ;
rdfs:comment "Reason for the return (defective, wrong_item, not_as_described, changed_mind, etc.)."@en ;
rdfs:domain rma:ReturnRequest ;
rdfs:isDefinedBy rma: ;
rdfs:label "raison du retour"@fr , "return reason"@en ;
rdfs:range xsd:string ;
vs:term_status "stable" .