;
rdfs:comment "Assurance that a product or service will meet agreed requirements. This may be a formal agreement such as a service level agreement or contract, or it may be a marketing message or brand image. Warranty refers to the ability of a service to be available when needed, to provide the required capacity, and to provide the required reliability in terms of continuity and security. Warranty can be summarized as ‘how the service is delivered’, and can be used to determine whether a service is ‘fit for use’. The business value of an IT service is created by the combination of utility and warranty."@en ;
owl:disjointWith :Policy , :Template , :Plan , :ServiceOption ;
rdfs:label "Warranty"^^xsd:string ;
owl:disjointWith :Catalogue ;
rdfs:subClassOf :Document ;
owl:disjointWith :Utility .
:Snapshot rdfs:label "Snapshot"^^xsd:string ;
owl:disjointWith :Configuration , :LifeCycleStage , :QualitativeValue , :Dependency , :ConfigurationItem , :ControlledConfiguration ;
rdfs:comment "A shapshot at a defined time frame for a configuration Item. Use dcterms:created to annotate the date of the snapshot."@en .
:ManagementProcess a owl:Class ;
rdfs:label "ManagementProcess"^^xsd:string ;
rdfs:comment """Is a process of planning and controlling one or more of activities. Here
are some examples:
-
Configuration Management: the process responsible for ensuring
that the assets required to deliver services are properly controlled,
and that accurate and reliable information about those assets is
available when and where it is needed. This information includes
details of how the assets have been configured and the relationships
betweens [ITIL glossary].
-
Project Management: the discipline of planning, organizing,
securing, and managing resources to achieve specific goals. A project
is a temporary endeavor with a defined beginning and end (usually
time-constrained, and often constrained by funding or deliverables),
undertaken to meet unique goals and objectives, typically to bring
about beneficial change or added value[Wikipedia].
-
Change Management: the process responsible for controlling the
lifecycle of all changes, enabling beneficial changes to be made with
minimum disruption to IT services.[ITIL glossary]
"""@en ;
rdfs:subClassOf :Process .
:Process a owl:Class .
:Priority rdfs:comment "A process priority"@en ;
rdfs:label "Process Priority"^^xsd:string ;
rdfs:subClassOf :QualitativeValue ;
owl:disjointWith :Criticality , :DependencyStrength .
:Hardware owl:disjointWith :SoftwarePackage , :Document , :Identity , :Building , :RunnableResource ;
rdfs:label "Hardware"^^xsd:string ;
rdfs:subClassOf :ConfigurationItem ;
rdfs:comment "the physical part of a computer"@en .
:Configuration owl:disjointWith :LifeCycleStage , :Snapshot , :QualitativeValue , :Dependency , :ConfigurationItem ;
rdfs:label "Configuration"^^xsd:string ;
rdfs:comment "A term that indicate a set of related phisical object with their metadata that are considered as a whole."@en .
:Identity owl:disjointWith :Document ;
rdfs:label "Identity"^^xsd:string ;
dcterms:conformsTo ;
owl:disjointWith :SoftwarePackage , :Building , :RunnableResource ;
rdfs:subClassOf :ConfigurationItem ;
owl:disjointWith :Hardware ;
rdfs:comment "A unique name that is used to identify a user, person or role. The identity is used to grant rights to that user, person or role. Example identities might be the username SmithJ or the role ‘change manager’."@en .
:Policy owl:disjointWith :Catalogue , :Utility ;
rdfs:label "Policy"^^xsd:string ;
rdfs:subClassOf :Document ;
owl:disjointWith :ServiceOption , :Warranty , :Template , :Plan ;
dcterms:conformsTo ;
rdfs:comment "Formally documented management expectations and intentions. Policies are used to direct decisions, and to ensure consistent and appropriate development and implementation of processes, standards, roles, activities, IT infrastructure etc."@en .
:Process dcterms:conformsTo ;
rdfs:subClassOf :RunnableResource , _:node17b7golbqx29 .
_:node17b7golbqx29 a owl:Restriction ;
owl:maxCardinality "1"^^xsd:nonNegativeInteger ;
owl:onProperty :hasAccountable .
:hasAccountable a owl:ObjectProperty .
:Process rdfs:comment """A structured set of activities designed to accomplish a specific objective.
A process takes one or more defined inputs and turns them into defined outputs. It may include any of the roles, responsibilities, tools and management controls required to reliably deliver the outputs. A process may define policies, standards, guidelines, activities and work instructions if they are needed."""@en ;
rdfs:label "Process"^^xsd:string ;
rdfs:isDefinedBy .
:Baseline a owl:Class ;
rdfs:label "Baseline"^^xsd:string ;
rdfs:subClassOf :Snapshot ;
dcterms:conformsTo ;
rdfs:comment "A configuration baseline is a snapshot that is used as a reference point."@en ;
rdfs:seeAlso .
:CustomerPortfolio owl:disjointWith :CustomerAgreementPortfolio , :ServicePortfolio ;
dcterms:conformsTo ;
rdfs:label "CustomerPortfolio"@en ;
rdfs:subClassOf :Catalogue ;
rdfs:comment """A database or
structured document used to record all
customers of the IT service provider. The
customer portfolio is the business
relationship manager’s view of the customers
who receive services from the IT service
provider.>"""@en .
:Building rdfs:comment "Any human-made structure used or intended for supporting or sheltering any use or continuous occupancy"@en ;
owl:disjointWith :SoftwarePackage , :Document , :Hardware , :Identity , :RunnableResource ;
rdfs:label "Building"^^xsd:string ;
rdfs:subClassOf :ConfigurationItem .
:OLA a owl:Class ;
rdfs:subClassOf :Agreement .
:Agreement a owl:Class .
:OLA rdfs:isDefinedBy ;
rdfs:label "Operational Level Agreement"^^xsd:string ;
rdfs:comment """An Agreement between an IT Service Provider and another part of the same Organisation. An OLA supports the IT Service Provider's delivery of IT Services to Customers. The OLA defines the goods or Services to be provided and the responsibilities of both parties. For example there could be an OLA between the IT Service Provider and a procurement department to obtain hardware in agreed times, between the Service Desk and a Support Group to provide Incident Resolution in agreed times.
See Service Level Agreement."""@en ;
dcterms:conformsTo ;
owl:disjointWith :SLA .
:SLA a owl:Class .
:Agreement dcterms:conformsTo ;
rdfs:comment """A document that describes a formal understanding between two or more parties.
An agreement is not legally binding, unless it forms part of a contract."""@en ;
rdfs:label "Agreement"@en ;
rdfs:subClassOf :Warranty .
:System a owl:Class ;
rdfs:label "System"^^xsd:string ;
dcterms:conformsTo ;
rdfs:subClassOf :RunnableResource ;
rdfs:comment "A number of related things that work together to achieve an overall Objective. For example:computer System including hardware, software and Applications, a management System, including multiple Processes that are planned and managed together. For example a Quality Management System, a Database Management System or Operating System that includes many software modules that are designed to perform a set of related Functions."@en .
:Dependency rdfs:subClassOf _:node17b7golbqx30 .
_:node17b7golbqx30 a owl:Restriction ;
owl:onProperty :hasDependentObject .
:hasDependentObject a owl:ObjectProperty .
_:node17b7golbqx30 owl:cardinality "1"^^xsd:int .
:Dependency rdfs:comment """The direct or indirect reliance of one Configuraiton Item on another.
[ Note that the ITIL 2011 restrict the domain of this terms to Processes or activity, this definition is more general ]. This is a superclass for all types of dependency relastionship for a CI."""@en ;
rdfs:label "Dependency"^^xsd:string ;
owl:disjointWith :ConfigurationItem ;
rdfs:subClassOf _:node17b7golbqx31 .
_:node17b7golbqx31 a owl:Restriction ;
owl:onProperty :hasDependencyDistance .
:hasDependencyDistance a owl:DatatypeProperty .
_:node17b7golbqx31 owl:maxCardinality "1"^^xsd:int .
:Dependency dcterms:conformsTo ;
rdfs:subClassOf owl:Thing ;
owl:disjointWith :Snapshot ;
rdfs:subClassOf _:node17b7golbqx32 .
_:node17b7golbqx32 a owl:Restriction ;
owl:maxCardinality "1"^^xsd:int ;
owl:onProperty :hasDependencyStrength .
:hasDependencyStrength a owl:ObjectProperty .
:Dependency owl:disjointWith :Configuration , :ControlledConfiguration , :QualitativeValue , :LifeCycleStage ;
rdfs:seeAlso .
:ITService a owl:Class ;
rdfs:isDefinedBy ;
rdfs:comment """A service is a means of delivering value to customers by facilitating
outcomes customers want to achieve without the ownership of specific
costs and risks. An IT is a service provided by an IT service provider.
An IT service is made up of a combination of information technology,
people and processes. A customer-facing IT service directly supports the
business processes of one or more customers and its service level
targets should be defined in a service level agreement. Other IT
services, called supporting services, are not directly used by the
business but are required by the service provider to deliver
customer-facing services."""@en ;
rdfs:label "IT Service"^^xsd:string ;
dcterms:conformsTo ;
rdfs:subClassOf :RunnableResource , _:node17b7golbqx33 .
_:node17b7golbqx33 a owl:Restriction ;
owl:onProperty :hasProvider .
:hasProvider a owl:ObjectProperty .
_:node17b7golbqx33 owl:maxCardinality "1"^^xsd:int .
:LifeCycleStage dcterms:conformsTo ;
owl:disjointWith :ControlledConfiguration , :ConfigurationItem ;
rdfs:comment """A stage in the life of a configuration item. The lifecycle defines the
categories for status and the status transitions that are permitted. For
example:
-
The lifecycle of an application includes requirements, design, build,
deploy, operate, optimize.
-
The expanded incident lifecycle includes detection, diagnosis, repair,
recovery and restoration
-
The lifecycle of a server may include: ordered, received, in test,
live, disposed etc
"""@en ;
owl:disjointWith :Configuration , :Snapshot ;
rdfs:label "LifeCycleStage"^^xsd:string ;
owl:disjointWith :QualitativeValue , :Dependency .
:ServiceOption owl:disjointWith :Template ;
dcterms:conformsTo ;
owl:disjointWith :Utility ;
rdfs:comment "A choice of utility and warranty offered to customers by a core service or service package."@en ;
owl:disjointWith :Policy , :Plan , :Warranty , :Catalogue ;
rdfs:label "ServiceOption"^^xsd:string ;
rdfs:subClassOf :Document .
:Project a owl:Class ;
rdfs:comment """A temporary organization, with people and other assets, that is required to achieve an
objective or other outcome. Each project has a lifecycle that typically includes initiation,
planning, execution, and closure. Projects are usually managed using a formal
methodology such as PRojects IN Controlled Environments (PRINCE2) or the Project
Management Body of Knowledge (PMBOK)."""@en ;
dcterms:conformsTo ;
rdfs:label "Project"^^xsd:string ;
rdfs:subClassOf :RunnableResource , _:node17b7golbqx34 .
_:node17b7golbqx34 a owl:Restriction ;
owl:minCardinality "1"^^xsd:int ;
owl:onProperty :hasProjectOwner .
:hasProjectOwner a owl:ObjectProperty .
:LifeCycle a owl:Class ;
rdfs:comment "A set of related LifeCycleStage. Could be implementetd with a state machine."@en ;
rdfs:label "Life cycle"@en .
:RunnableResource rdfs:subClassOf _:node17b7golbqx35 .
_:node17b7golbqx35 a owl:Restriction ;
owl:onProperty :hasPriority .
:hasPriority a owl:ObjectProperty .
_:node17b7golbqx35 owl:maxCardinality "1"^^xsd:int .
:RunnableResource rdfs:subClassOf _:node17b7golbqx36 .
_:node17b7golbqx36 a owl:Restriction ;
owl:onProperty :hasDesignProcess .
:hasDesignProcess a owl:ObjectProperty .
_:node17b7golbqx36 owl:maxCardinality "1"^^xsd:int .
:RunnableResource owl:disjointWith :Identity ;
rdfs:subClassOf _:node17b7golbqx37 .
_:node17b7golbqx37 a owl:Restriction ;
owl:maxCardinality "1"^^xsd:int ;
owl:onProperty :hasOperationProcess .
:hasOperationProcess a owl:ObjectProperty .
:RunnableResource rdfs:subClassOf _:node17b7golbqx38 .
_:node17b7golbqx38 a owl:Restriction ;
owl:onProperty :hasCriticality .
:hasCriticality a owl:ObjectProperty .
_:node17b7golbqx38 owl:maxCardinality "1"^^xsd:int .
:RunnableResource rdfs:subClassOf :ConfigurationItem ;
owl:disjointWith :Document , :SoftwarePackage , :Hardware , :Building ;
rdfs:label "RunnableResource"^^xsd:string ;
rdfs:comment "Configuration items that require an execution environment to go live."@en .
:SLA dcterms:conformsTo ;
rdfs:subClassOf :Agreement ;
rdfs:comment """An Agreement between an IT Service Provider and a Customer. The SLA describes the IT Service, documents Service Level Targets, and specifies the responsibilities of the IT Service Provider and the Customer. A single SLA may cover multiple IT Services or multiple Customers.
See Operational Level Agreement."""@en ;
rdfs:isDefinedBy ;
owl:disjointWith :OLA ;
rdfs:label "Service Level Agreement"^^xsd:string .
:ServiceCatalogue a owl:Class ;
rdfs:comment """A database or structured document with
information about all live IT services,
including those available for deployment. The
service catalogue is part of the service
portfolio and contains information about two
types of IT service: customer-facing services
that are visible to the business; and
supporting services required by the service
provider to deliver customer-facing services."""@en ;
rdfs:subClassOf :ServicePortfolio ;
rdfs:label "ServiceCatalogue"@en ;
dcterms:conformsTo .
:StructuralDependency rdfs:label "StructuralDependency"^^xsd:string ;
rdfs:comment """describes a part/whole relationship between components.
A strucural dependency is an included file, a paragrapg in a text, a library used by applcation an application etc. etc."""@en ;
owl:disjointWith :RunTimeDependency ;
rdfs:subClassOf :Dependency .
:Criticality owl:disjointWith :DependencyStrength , :Priority ;
rdfs:comment "A process Critcality"@en ;
rdfs:label "criticality"^^xsd:string ;
rdfs:subClassOf :QualitativeValue .
:QualitativeValue rdfs:comment """This property share the same definition of gr:QualitativeValue.
A qualitative value is a predefined value for a service characteristic.
Examples: The Service is critical.
Note: Value sets are supported by creating subclasses of this class. Ordinal relations between values (gr:greater, gr:lesser, ...) can be provided directly by GoodRelations after subclassing itsmo:QualitativeValue to gr:QualitativeValue"""@en ;
rdfs:label "QualitativeValue"^^xsd:string ;
owl:disjointWith :Configuration , :LifeCycleStage , :Snapshot , :Dependency , :ConfigurationItem , :ControlledConfiguration .
:uses a owl:ObjectProperty ;
rdfs:subPropertyOf :qualitativeServiceProperty .
:qualitativeServiceProperty a owl:ObjectProperty .
:uses rdfs:seeAlso ;
rdfs:domain :ConfigurationItem ;
rdfs:comment """This object property is a shortcut for the original itsmo:hasDirectDependency property for the common case of having a runtime (itsmo:runtimeDependency) dependency with strong strength (itsmo:strongDependency) with another resource (totally or partially).
Note that this property is NOT transitive because states a DIRECT dependency."""@en ;
rdfs:range :ConfigurationItem ;
rdfs:label "uses"^^xsd:string .
:hasAgreement a owl:ObjectProperty ;
rdfs:isDefinedBy ;
rdfs:comment "An contract or an agriment related to a service (Service level agreed, ola or other)"@en ;
rdfs:label "hasAgreement"^^xsd:string ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:domain :ITService ;
rdfs:range :Agreement .
:hasDependencyStrength rdfs:label "hasDependencyStrength"^^xsd:string ;
rdfs:domain :Dependency ;
rdfs:range :DependencyStrength ;
rdfs:comment "The level of dependency. There are two level of predefined value: itsmo:strongDependancy and itsmo:weakDependancy. Other value can be defined."@en .
:hasServiceScope a owl:ObjectProperty ;
rdfs:comment "This atribute state the service scope"@en ;
rdfs:range :ServiceScope ;
rdfs:label "hasServiceScope"@en ;
rdfs:domain :ITService .
:hasManagementProcess a owl:ObjectProperty ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:domain :ConfigurationItem ;
rdfs:comment "the referernced resource is a process for managing the described project rference"@en ;
rdfs:range :ManagementProcess ;
rdfs:label "hasManagementProcess"^^xsd:string .
:hasCustomer a owl:ObjectProperty ;
rdfs:range :Identity ;
rdfs:label "hasCustomer"^^xsd:string ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:isDefinedBy ;
rdfs:domain :ITService ;
rdfs:comment "States the service Customer"@en .
:hasTemplate a owl:ObjectProperty ;
rdfs:comment "states a document that contains a skeleton or that can be used as reference for editing."@en ;
rdfs:domain :Document ;
rdfs:range :Template ;
rdfs:label "hasTemplate"^^xsd:string .
:hasServiceOption a owl:ObjectProperty ;
rdfs:label "hasSLAPackage"^^xsd:string ;
rdfs:comment """The reference resouce (or litteral) is a choice of utility and warranty offered to
customers by a core service or service package."""@en ;
rdfs:domain :ITService ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:range :ServiceOption .
:hasSystemOwner a owl:ObjectProperty ;
rdfs:label "hasSystemAdministrator"^^xsd:string ;
rdfs:comment "the referenced resource is the owner of the the system"@en ;
rdfs:domain :System .
:hasPublishingProcess a owl:ObjectProperty ;
rdfs:domain :Document ;
rdfs:label "hasPublishingProcess"^^xsd:string ;
rdfs:comment "the referenced resource is a Process for publishing the described resource."@en ;
rdfs:range :Process .
:hasParty a owl:ObjectProperty ;
rdfs:domain :Agreement ;
rdfs:label "hasParty"^^xsd:string ;
rdfs:comment "One of the parties of an agreement"@en .
:hasDependentObject rdfs:label "hasDependentObject"^^xsd:string ;
rdfs:comment "The subject of the statement depends fro, the referenced resource."@en ;
rdfs:domain :Dependency .
:hasAccountable rdfs:label "hasAccountable"^^xsd:string ;
rdfs:isDefinedBy ;
rdfs:comment "The one ultimately accountable for the correct and thorough completion of the process, and the one to whom Responsible is accountable. In other words, an Accountable must sign off (Approve) on work that Responsible provides. There must be only one Accountable specified for each process."@en ;
rdfs:domain :Process .
:links a owl:ObjectProperty ;
rdfs:subPropertyOf :uses ;
rdfs:label "links"^^xsd:string ;
rdfs:comment """This object property is a shortcut for the original itsmo:hasDirectDependency property for the common case of having a runtime (itsmo:runtimeDependency) dependency with weak strength (itsmo:strongDependency) with another resource (totally or partially).
Note that this property is NOT transitive because states a DIRECT dependency.
It is an uses properties but with a weak dependency strenght becouse the link can be broken without risk of destruction for describing resource."""@en .
:qualitativeServiceProperty rdfs:label "quantitativeServiceProperty"^^xsd:string ;
rdfs:comment "This class is a container to collect all property that are safely sub-classable to gr:quantitativeProductOrServiceProperties."@en .
:hasCriticality rdfs:comment "Relative criticality"@en ;
rdfs:label "hasCriticality"@en ;
rdfs:range :Criticality ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:domain :RunnableResource .
:hasProvider rdfs:comment "States The Service Provider that provides IT Services to Internal Customers or External Customers."^^xsd:string ;
rdfs:label "hasProvider"@it ;
dcterms:conformsTo ;
rdfs:domain :ITService ;
rdfs:subPropertyOf :qualitativeServiceProperty .
:hasPriority rdfs:domain :RunnableResource ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:range :Priority ;
rdfs:label "hasPriority"^^xsd:string ;
rdfs:comment "Relative priority"@en .
:hasOperationProcess rdfs:label "hasOperationProcess"^^xsd:string ;
rdfs:comment "States Day-to-day management proces of an IT service, system or other runnable item."@en ;
rdfs:domain :RunnableResource ;
dcterms:conformsTo ;
rdfs:range :Process ;
rdfs:subPropertyOf :qualitativeServiceProperty .
:hasEditingProcess a owl:ObjectProperty ;
rdfs:comment "hasEditingProcess"@en ;
rdfs:domain :Document ;
rdfs:label "the referenced resource is process for edititing described resource."^^xsd:string ;
rdfs:range :Process .
:hasReferenceBaseline rdfs:subPropertyOf :hasBaseline .
:hasBaseline a owl:ObjectProperty .
:hasReferenceBaseline rdfs:label "hasReferenceBaseline"^^xsd:string ;
rdfs:comment "the referenced resource is a baseline that officially represent the annotated Configuration Item. If not present you can assume the the actual configuration."@en .
:requires a owl:ObjectProperty ;
rdfs:comment """A related resource that is directly totally or partially included either physically or logically in the described resource. This property implies dcterms:hasPart
This object property is a shortcut for the original itsmo:hasDirectDependency property for the common case of having a static structural (itsmo:structuralDependency) dependency with strong strength (itsmo:strongDependency).
Note that this property is NOT transitive becouse it states a DIRECT dependency.
See http://ontology.it/itsmo/v1/itsmo.html#dependency_relations for more info.
N.B. The study of part-whole relations is a large field in its own right - \"mereology\" and \"mereotopology\" and has been the topic of many papers.
Note that this property is quite different form gr:includes one (that has a more restricted domains). gr:includes could be thinked as a subclass of itsmo:includes"""@en ;
rdfs:range :ConfigurationItem ;
rdfs:label "requires"^^xsd:string ;
rdfs:domain :ConfigurationItem ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:seeAlso .
:hasConsole a owl:ObjectProperty ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:label "hasConsole"^^xsd:string ;
rdfs:domain :ITService ;
rdfs:range :ITService ;
rdfs:comment "The referenced service is an administrative console forr the annotate service"@en .
:hasProjectOwner rdfs:range :Identity ;
rdfs:domain :Project ;
rdfs:comment "the reference resource is who owns the described respurce."@en ;
rdfs:label "hasProjectOwner"^^xsd:string .
:hasInformed a owl:ObjectProperty ;
rdfs:label "hasInformed"^^xsd:string ;
rdfs:comment "Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with whom there is just one-way communication. [source Wikypedia Raci matrix]"@en ;
rdfs:domain :Process ;
rdfs:range :Identity .
:hasProvisioningProcess a owl:ObjectProperty ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:label "hasProvisioningProcess"@en ;
rdfs:range :Process ;
rdfs:domain _:node17b7golbqx39 .
_:node17b7golbqx39 a owl:Class ;
owl:unionOf _:node17b7golbqx40 .
_:node17b7golbqx40 rdf:first :ITService ;
rdf:rest _:node17b7golbqx41 .
_:node17b7golbqx41 rdf:first :System ;
rdf:rest rdf:nil .
:hasProvisioningProcess rdfs:comment ""@en .
:hasDesignProcess rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:domain :RunnableResource ;
dcterms:conformsTo ;
rdfs:label "hasDesign"^^xsd:string ;
rdfs:comment "States process that identifies requirements and then defines a solution that is able to meet these requirements."@en ;
rdfs:range :Process .
:hasConsulted a owl:ObjectProperty ;
rdfs:comment "Those whose opinions are sought, typically subject matter experts; and with whom there is two-way communication. [ source wikypedia RACI matrix]"@en ;
rdfs:domain :Process ;
rdfs:label "hasConsulted"^^xsd:string ;
rdfs:range :Identity .
:hasDependency a owl:ObjectProperty ;
rdfs:seeAlso ;
rdfs:label "hasDependency"^^xsd:string ;
rdfs:range :Dependency ;
rdfs:comment """This states that the subject resource depends (directly or indirectly) from referenced resource.
This could be thinked as a pseudo transitive property.
If hasDependency(A,B) and BhasDependency(B,C) then
hasDepency(A,C).
Note that this is not a standard OWL reasoning."""@en .
:hasUtility a owl:ObjectProperty ;
rdfs:range :Utility ;
rdfs:comment "The referenced resource is an utility for the annotated service or service option."@en ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:domain _:node17b7golbqx42 .
_:node17b7golbqx42 a owl:Class ;
owl:unionOf _:node17b7golbqx43 .
_:node17b7golbqx43 rdf:first :ServiceOption ;
rdf:rest _:node17b7golbqx44 .
_:node17b7golbqx44 rdf:first :ITService ;
rdf:rest rdf:nil .
:hasUtility rdfs:label "hasUtility"^^xsd:string .
:hasWarranty a owl:ObjectProperty ;
rdfs:label "hasWarranty"^^xsd:string ;
rdfs:range :Warranty ;
rdfs:comment "The referenced resource is a Warranty for the annotated service or Service Option."@en ;
rdfs:domain _:node17b7golbqx45 .
_:node17b7golbqx45 a owl:Class ;
owl:unionOf _:node17b7golbqx46 .
_:node17b7golbqx46 rdf:first :ServiceOption ;
rdf:rest _:node17b7golbqx47 .
_:node17b7golbqx47 rdf:first :ITService ;
rdf:rest rdf:nil .
:hasWarranty rdfs:subPropertyOf :qualitativeServiceProperty .
:hasCMDB rdfs:domain :ControlledConfiguration ;
rdfs:range _:node17b7golbqx48 .
_:node17b7golbqx48 a owl:Class ;
owl:unionOf _:node17b7golbqx49 .
_:node17b7golbqx49 rdf:first :ITService ;
rdf:rest _:node17b7golbqx50 .
_:node17b7golbqx50 rdf:first :System ;
rdf:rest rdf:nil .
:hasCMDB rdfs:comment """the related resource is a means to store configuration throughout their lifecycle for described resource. The configuration management
system maintains one or more configuration management databases, and each database stores attributes of configuration items, and
relationships with other configuration items."""@en ;
rdfs:label "hasCMDB"^^xsd:string .
:hasDeliverable a owl:ObjectProperty ;
rdfs:range :ConfigurationItem ;
rdfs:comment "the reference resource is a planned output for the described resource"@en ;
rdfs:label "hasDeliverable"^^xsd:string ;
rdfs:domain :Project .
:hasConfiguration a owl:ObjectProperty ;
rdfs:range :Configuration ;
rdfs:comment """A resource in from which the described resource is derived.
General practice suggests to use a Version Control System to manage configuration ad versioned directory. This practice minimize the need of baseline and helps to maintain a coherent history of Configuration Items Changes.
ITIL impose using just one Controlled Configuration record per Configuration Item."""@en ;
rdfs:label "hasConfiguration"^^xsd:string ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:domain :ConfigurationItem .
:hasBaseline rdfs:label "hasBaseline"^^xsd:string ;
rdfs:comment "A reference to a baseline of a configuration."@en ;
rdfs:range :Baseline ;
rdfs:subPropertyOf :hasSnapshot .
:hasSnapshot a owl:ObjectProperty ;
rdfs:domain :ConfigurationItem ;
rdfs:comment "The reference resource is a snapshot of a configuration item."@en ;
rdfs:label "hasSnapshot"^^xsd:string ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:range :Snapshot .
:hasDesignDocument a owl:ObjectProperty ;
rdfs:comment "the reference resource is a resource defining some aspects of an IT Service and its Requirements through each stage of its Lifecycle."@en ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:domain :RunnableResource ;
rdfs:label "hasServiceDesignPackage"^^xsd:string .
:hasResponsible a owl:ObjectProperty ;
rdfs:range :Identity ;
rdfs:label "hasResponsible"@en ;
rdfs:comment "Those who do the work to achieve a Process. There is typically one role with a participation type of Responsible, although others can be delegated to assist in the work required."@en ;
rdfs:isDefinedBy ;
rdfs:domain :Process .
:hasManagementPlan a owl:ObjectProperty ;
rdfs:domain :ManagementProcess ;
rdfs:subPropertyOf :qualitativeServiceProperty ;
rdfs:label "hasManagementPlan"^^xsd:string ;
rdfs:range :Plan ;
rdfs:comment "the reference resource is a plan document for the described resource."@en .
:directReportOf a owl:ObjectProperty ;
rdfs:domain :Identity ;
rdfs:label "directReportOf"^^xsd:string ;
rdfs:comment "The referenced resource is the head of the described resource. This is a shortcut for describing a strong structural dependency between two identities."@en ;
rdfs:range :Identity .
:hasStatus rdfs:range :LifeCycleStage ;
rdfs:comment "the referenced resource is a stage in the life cycle of the described resource."@en ;
rdfs:label "hasStatus"^^xsd:string ;
rdfs:subPropertyOf :qualitativeServiceProperty .
:isShared a owl:DatatypeProperty ;
rdfs:label "isShared"@en ;
rdfs:domain :ITService ;
rdfs:subPropertyOf :datatypeDependencyProperty .
:datatypeDependencyProperty a owl:DatatypeProperty .
:isShared rdfs:comment "The service is shared between many customers"@en ;
rdfs:range xsd:boolean .
:agreementValidFrom a owl:DatatypeProperty ;
rdfs:comment "This property specifies the beginning of the validity of an agreement."@en ;
rdfs:label "agreementValidFrom"^^xsd:string ;
rdfs:range xsd:dateTime ;
rdfs:domain :Agreement .
:hasConfigurationDump a owl:DatatypeProperty ;
rdfs:comment "identifies a dump of a configuration. This cold be an URI of a controlled configuration revision. an archive file or just a string that allow you how to identify such dump."@en ;
rdfs:domain :Snapshot ;
rdfs:label "hasConfigurationDump"^^xsd:string .
:hasLinkedDataDump a owl:DatatypeProperty ;
rdfs:domain :Snapshot ;
rdfs:label "hasLinkedDataDump"^^xsd:string ;
rdfs:comment """states a set of metadata snapshot. This sholud be a string expressed in a formal RDF language like XML/RF or turtle.
It is used to take a snapshot of the properties of a C.I. when it has mulltiple or uncontrolled configuration or any other sparse metadata definition.
Think it as the output of a SPARQL DESCRIBE query to an end-point that contains metadata for configuration Item.."""@en ;
rdfs:range xsd:string .
:agreementValidThrough a owl:DatatypeProperty ;
rdfs:range xsd:dateTime ;
rdfs:label "agreementValidThrough"@en ;
rdfs:domain :Agreement ;
rdfs:comment "This property specifies the end of the validity of an agreement."@en .
:datatypeServiceProperty a owl:DatatypeProperty ;
rdfs:label "datatypeServiceProperty"^^xsd:string ;
rdfs:comment "This property is the super property for all pure datatype properties that can be used to describe a gr:ProductOrService."@en .
:hasDependencyDistance rdfs:subPropertyOf :datatypeDependencyProperty ;
rdfs:label "hasDependencyDistance"^^xsd:string ;
rdfs:range xsd:positiveInteger ;
rdfs:comment """States the distance of an indirect dependency. If this property does not exist the distance is unknown. The value means the number of dependency hops from the direct dependency source reference.
A value of 1 means a direct dependancy.
This should be a positive integer."""@en ;
rdfs:domain :Dependency .
dcterms:license a owl:AnnotationProperty .
:lowPriority a :Priority ;
rdfs:label "low priority"^^xsd:string ;
rdfs:comment "a low priority"@en .
:lowCritical a :Criticality ;
rdfs:comment "a low criticality value"@en ;
rdfs:label "low critical"^^xsd:string .
dc:title a owl:AnnotationProperty .
:highCritical a :Criticality ;
rdfs:label "high critical"^^xsd:string ;
rdfs:comment "an high criticality value"@en .
:InfrastructureService a :ServiceScope ;
rdfs:label "InfrastructureService"@en ;
rdfs:comment """An IT service that is not directly used by the business, but is required by the IT service provider to deliver IT Business Services (for example, a directory service or a backup service).
Supporting services may also include IT services only used by the IT service provider.
All live supporting services, including those available for deployment, are recorded in the service catalogue along with information about their relationships to Business Services and other CIs.
ITIL 2011 call ths also \"Supporting Service\""""@en ;
dcterms:conformsTo .
dc:rights a owl:AnnotationProperty .
:weakDependency a :DependencyStrength ;
rdfs:label "weak Dependency"^^xsd:string ;
rdfs:comment "If the resource is missing can degrade process performances or functions but the dependent process still exists."@en .
:strongDependency a :DependencyStrength ;
rdfs:comment "The resource is mandatory for the process execution."@en ;
rdfs:label "strong dependency"^^xsd:string .
:mediumPriority a :Priority ;
rdfs:label "mediumPriority"^^xsd:string ;
rdfs:comment "a mediumPriority"@en .
dcterms:conformsTo a owl:AnnotationProperty .
dc:subject a owl:AnnotationProperty .
dc:creator a owl:AnnotationProperty .
:mediumCritical a :Criticality ;
rdfs:comment "a medium criticality value"@en ;
rdfs:label "medium critical"^^xsd:string .
dc:contributor a owl:AnnotationProperty .
:BusinessService a :ServiceScope ;
rdfs:label "BusinessService"@en ;
dcterms:conformsTo ;
rdfs:comment """An IT service that is visible to the customer. These are normally
services that support the customer’s business processes and facilitate one or
more outcomes desired by the customer. All live customer-facing services, including those available for deployment, are recorded in the service catalogue along with customer-visible information about deliverables, prices, contact points, ordering and request processes. Other information such as relationships to supporting services and other CIs will also be recorded for internal use by the IT service provider.
ITIL 2011 calls this \"customer-facing service\" while use Business Service as a more general term ( ITIL Business Service could be also a non IT )"""@en .
:Retire a :LifeCycleStage ;
rdfs:label "Retire"^^xsd:string ;
rdfs:comment "Permanent removal of a configuration item, from the live environment. Being retired is a stage in the lifecycle of many configuration items."@en .
:highPriority a :Priority ;
rdfs:comment "an high priority"@en ;
rdfs:label "high priority"^^xsd:string .